Everything went smoothly and very professional!! Nygel was a great informative salesman as were everyone else we spoke with.

They hounded us to get in for a recall- first time did not have the part and had to reschedule. Next time we asked for an oil change and heard a noise in engine. They charged us over $300 and said there's an oil leak but they changed it anyway- put a new air filter in and then announced the engine is shot and need a new one. My mechanic took it in and in 10 minutes diagnosed the problem and the engine DOES NOT need replacing. We will NEVER do business with West Herr Toyota again- they just lost a lot of business and no wonder the service dept. is always empty!

Very good customer service. Always available to answer questions. Would recommend them and have already done so.

Erica in the service department was super communicative and kept me informed of all the wait times for services and parts. When my rims needed replacing they had me in and out with the issue resolved, also diagnosing another issue with a rattling rear package tray I had, and dealing with it even with short notice!

They have a great staff, very helpful to the customer as well as each other. Everyone courteous and professional.

Always have a great experience with this dealer ship and would recommend them for anyone

Tyler was very knowledgeable and easy to talk with. It was a pleasure working with him and everyone else at the dealership.

Good service and very nice staff. They did what I asked and I was very happy.

Took care to address every concern and did an expert job on everything. Expectations fully met.

Responsive, professional and sincere would be an understatement when it comes to Service Manager Steve Barnard! This guy gets and keeps ‘the ball rolling’ with expedient proficiency.. treats everyone like family!!

My experience met my expectations! Individual was very Professional and Respectful of my visit ... happily surprised!

If your looking for a vehicle make sure West Herr Toyota is on the list in Canandaigua. By far the best easy process to get you in the vehicle of your choice. Chuck, Mike and Javon made you feel comfortable and with no pressure other than making sure all your concerns were covered. Best way to put it that most people can relate to - 1st time taking your family to Disney and how they treat you like you can’t wait to go back. Best vehicle purchase process and I have bought many vehicles. Great job guys and great service for the community. Steve Cracknell

My service was done in a very professional manner. I couldn’t be happier with West Herr Toyota.

Andrew and Javon worked really hard on finding me a new car with everything i wanted! They went above and beyond!

The service department is exceptional! They take great care of you vehicle and treat customers with respect and kindness!