Communicated well, follow through excellent, staff respectful and pleasant, explanations thorough, environment pleasant as well.

Fixed one side wheelbearing and alignment for 1200 bucks..labor time is 2.5 hours and the part is around 150.. had car for 2days, i picked my car one evening only to drive out and still a growling noise and alignment wasnt correct. Steering wheel off to the left..i called service guy whom told me the tech said it needed a new transmission!! To which after 10 mins of chatting and not buying it, i was then told it was probably the tires... they were brand new a week before this and not buying that either..finally he had me bring it back in and drop off only to be told it was the other front wheelbearing and would be another 1200 dollars..i picked the car up and brought it to a real automotive repair center that actually is honest and does test drive after repairs and they replaced the wheelbearing in less than 4hrs and it actually doesnt make anymore noise and once again i believe there can be honest people and fair pricing.. thank you scorsone in geneseo. I highly recommend people either get a second opinion if they go to this dealership or find a different one thatbisnt west herr toyota of canandaigua

Everyone was very helpful and patient . I felt that from start to finish I will definitely recommend to family and friend

Everyone was so welcoming and provided excellent customer service. It was the best car buying experience I’ve ever had!

Great people to do business with. I a. Very happy with the purchase. Great experience

Great people and their work is top notch, I really appreciate and enjoy going there getting my truck worked on.

Everytime I enter the dealership for service, I'm greated with warm, happy faces. This experience is pretty inviting. They gave my car a 30k mile service which included fuel injection, tire rotation, olf change, air and cabin filters attention. Am happy.

West Herr employees polite, friendly, efficient, eager to o help! Jodie is always interested in my requests and takes the time to tell me what to expect during my stay and my work is being done.

Purchasing my Corolla Cross Hybrid couldn’t be any easier. Chuck, my salesman was friendly, not pushy. All the people I dealt with from sales, finance, service (had mud guards put on), general manager and vehicle instruction were professional and courteous. I could have taken the car home the same day but I was on my way home from a short trip and needed to clean my trade in a bit along with myself! 5 stars for West Herr Toyota, Canandaigua! ⭐️⭐️⭐️⭐️⭐️

Ryan and the people he works with. Are top notch! What a nice experience buying a pickup I will recommend !

Very happy with the service they are transparent on pricing and work always completed in a timely manner

Don’t have much experience with WestHerr other than my new truck purchase. Jonathan was easy to work with and everyone else I met there was enjoyable. Waiting to see how their service is.

It was professional and courteous, just like every time I take it in to be serviced at West Herr Canandaigua.

Recent vehicle purchase was flawless along with a pleasant and professional sales person. Well run dealership.

Did point inspection never gave me the results. Waiting are so dark you could not read while waiting.