Customer Testimonials
Our experience at west herr is always great. The service is good and the people are fantastic.
Professional work, great customer service at check in and check out, and Little Debbies in the vending machine. What more do you need?
Excellent sale service with Daniel and Jon, would recommend them to anyone..super helpful with any questions I had & I couldn’t be happier with my decision.
Highly competent staff with all pitching in to answer questions and assist buyers. Chuck Whiting was an outstanding sales consultant. All sales people were eager to show what they had to offer without high pressure I will definitely return.
Jodie was really nice and took care of us today. Also Noah is a wonderful young man who took us back to the dealership after we waited at the casino😃. Thanks again West Herr. We love our Toyota rav 4 prime!
I was incredibly picky with getting myself a new car. I wanted a "new" used car and Dean Wasson was so helpful with that! He helped me find the perfect car and it was exactly what I wanted. Everything from the communication process to the ease of paperwork and picking up the car, he had everything prepared and kept me in the loop. As a used car, there were a few minor things to be taken care of before picking it up and he made sure I was aware of the process. Best place I've been to ...
Ryan Phillips was very professional and helpful and made us feel very comfortable in the process! He was patient in explaining things to us and was very knowledgeable about the product.
Staff needs training on how to wear a mask around customers!! A short bald man in the service reception area and a tall salesman with black hair and a large nose each walked by me, wearing their masks UNDER their noses. Not acceptable.
They were on time with the service and the waiting was minimal. They did a nice job.
Cassie and Nicholas (salespersons) was patient and understanding, great friendly dealership, honest and professional. I will buy a second new car from them. Easy process and no pressure.
Very efficient and work was done sooner then expected very courteous staff comfy waiting room
Everyone was helpful before during and after my purchase! They go the extra mile. I would buy from them again.
Kyla is wonderful In the service department. She is professional, enthusiastic and explains things in detail. My issue is with the dealership due to their misrepresentation and failure to keep their word.
Had my car inspected, oil changed, tires rotated and all the steps taken to have it "winterized". My service rep, David, was professional, and the whole procedure was done in a timely manner. Very pleased.
Friendly, prompt and good service. Very competitive with new car pricing! I would recommend them highly! Frank
I had a wonderful experience purchasing a used vehicle. The process was stress free and pleasant. Chris Verstraete was very thorough and knowledgeable. He was able to find me a vehicle that suited my needs. I would recommend to go see Chris at this location if looking to purchase a new or used vehicle.
The service lady that works there ( Jodi ). She is a very outstanding service lady there. She was very kind and very understanding to my issues and she took time explaining everything to me. If i knew a way to give her a outstanding award, she would get one from me. Kraig S. Bailey
I am very pleased with the folks at WestHerr LeBrun in Canandaigua. I’ve had my leased Toyota serviced there on numerous occasions and the people are professional, courteous and get the job done! If there is ever an issue it’s corrected to above and beyond your satisfaction.
Very friendly team at West Herr Toyota of Canandaigua! Everyone we encountered, from start to finish, was professional and knowledgeable! We are heading back in a few days to buy another car from them. I guess that speaks volumes:)
Everyone was so easy to deal with and very helpful without pushing a hard sale. Ryan Philips was friendly and efficient. He made it happen super fast without hurdles. Nice, smooth and easy!
Salesman Ryan Phillips at Toyota of Canadaigua was exceptional to work as I purchased my new car. He was knowledgeable and very responsive to all my questions and concerns. He made purchasing the vehicle an easy and simple process, having as much as possible ready for my arrive to pickup the vehicle. The entire dealership was great at giving me the information but not feeling pushy to make the sale. I would highly recommend this dealership and especially Ryan.
David Stonemetz was fantastic. He was kind and efficient with my time. His advice helpful and plan on coming back to West Herr. Thanks David!
Chuck is fantastic, had a great time working with him to find the perfect vehicle. Would definitely refer others here! It has been a pleasure working with their team.
I needed a car and Josh Hine and Mike pulled out all the stops to find one for me. Offered me a great deal, too
The salesman Josh Hine put me at the center of his world. I needed a car and he found a car with a great deal.
We are new to the area and are so pleased with the staff and service that LeBrun Toyota provides. Friendly people and quality service all at an affordable price. Thank you Jodie and LeBrun!
I worked with Dan and Charles buying my new Camry and had a really good experience. They were professional, courteous and low key. Dan took plenty of time explaining the car’s features. The whole process was so smooth my husband will consider a Toyota when he makes his next new car purchase.
Except for the charge to test drive my car, I've always been extremely pleased with the service. When I found paint chipping around my trunk, it was repaired at no cost.
Kayla is a good listener. She went the extra mile to service our Prius on an emergency walk in. She is a professional, courteous and kind. She got an extra $300 of business.
Worked with Jon on getting a new 2021 Corolla and he was great, very helpful, informative and not at all the "pushy" sales person everyone hates
Kate O'Neil was my sales person. She showed me multiple options and found something that fit within the budget I gave her. I'm happy with the car, her knowledge, and the whole process.
Overall experience was great. Cassandra was very professional and was there for every step. I would recommend this dealer to a friend. She made the buying experience great.
Our used car buying process was exceptionally smooth and the customer service is top notch. Dan and Ryan were extremely professional and really listened to what we were looking for. The few small issues we had were resolved by the time we picked it up and we're all resolved perfectly. I highly recommend to anyone looking for a vehicle especially certified pre-owned.
The sales team was very professional and respectful. We have been buy Toyota’s for many years. The quality and dependability never disappoints. We look forward to many happy miles to come.
Katelyn O'Neil went above and beyond to get my girlfriend into a brand new Jeep. I highly recommend her. She’s the best of the best! -Dalton Bean
Really great working with polite, efficient professionals - from the first trouble with my car to the repair can’t complain even offered me a ride if needed to fetch my car.
Working with Katelyn to find my brand new Tacoma was a great experience. The whole team at West Herr is amazing and I look forward to working with them again! You won't regret going to West Herr to find your next Toyota.
Working with Katelyn to find my brand new Tacoma was a great experience. The whole team at West Herr is amazing and I look forward to working with them again! You won't regret going to West Herr to find your next Toyota.
I have always purchased Toyota cars. I started shopping at my local Toyota dealer and left disappointed. I drove to West Herr LeBrun Toyota and they went above and beyond to accommodate me. The sales staff Mike Skidd and Joshua Hine worked to put together the best deal. They didn't match their competitors, they beat them by lots! I would highly recommend seeing them for your next Toyota!
Worked with Dan and Brandon on buying a 2019 Toyota Sienna, experience was very easy. Service was top notch every one was polite and knowledgeable. Pleasant experience
We came in today to look at our first Toyota purchase. The process was seamless. thank you Jon Santmyer for helping us get into the car the same day. That is unheard of! Looking forward to continuing to do business with West Herr.
Buying my Toyota 4Runner from West Herr LeBrun Toyota was The best car buying experience I’ve ever had!Rasheem Harris was great. He wasn’t pushy. He was honest and matter of fact. No gimmicks. I love my new Toyota 4 Runner! Marj Frederick
Jeff Holtz and Cass Galusha made the transaction to my new 2021 Corolla as smooth as silk. As an eighty-two year old, I've been involved in many Auto Showroom Arm wrestles, but that wasn't my experience here at LeBrun. The treatment my wife Lilly and I got was exceptional. Pro's reside at LeBrun Toyota! Thank you, Patrick Ford
Bought a RAV4 from Rasheem and he was the BEST!!👍👍 He was very polite and gave us everything we wanted. Strongly recommend Rasheem when visiting Lebrun Toyota in Canandaigua!👍👍
I just purchased my 3 truck from them. The staff was amazing. Jody in service Was amazing. Simply the best around town. 5stars here. Aaron
Dean Wasson helped me when I didn't think I could get a loan. He was patient, helpful and very knowledgeable. I will always buy from Dean Wasson!
I have purchased many vehicles at LeBrun Toyota over the years. I've always dealt with Dean Wasson, and he is so professional and knowledgeable. He helps me with all aspects of my vehicles. He's the best! Mickey Feaster
I had another great experience with LeBrun Toyota in Canandaigua! I have been dealing with LeBrun since 2005 and always have been working with Dean Wasson. Never disappointed with the service. Never even think about anouth make of cars. I will be a LeBrun customer for LIFE!!!
I had my 2017 Toyota Tacoma in for a service check on 12/27/18 I was very happy with the work that was done,
Brought two vehicles for service at the same time. Scheduling online was easy, with quick confirmation of my request. Quick check in at the appointment, and service was done quickly.
I have always received great service, when I bring in my rav 4. People are friendly, and keep me informed. I Will always bring my vehicle here.
I've had two recent service needs that brought me to LeBrun. The first was for a broken headlamp assembly from an accident with an animal. The second was my regular oil/tire rotation. Both times, and on other previous occasions, the service department is polite, ready for me, has a comfortable waiting area with hot beverages, allows me space and wifi to work while I wait, and gets me out in a remarkably short period of time. This past visit, the service agent even offered me an unexpected coupon to save me money on my bill! I will always ...
Communication is key and I feel they should have commucated the length of service was going to be 2-4 hours. I don’t know that, so 2 1/2 hours seemed excessive to me to replace emergency brake cables. They did give me a loaner for the weekend. Otherwise they were courteous and helpful I’m revising my previous review
Sales experience improved wii each visit. Was disappointed that Ziebart work was not completed at delivery as promised. Required two contacts with dealership to get it scheduled and had to coordinate with Ziebart myself for the pickup and delivery.
Excellent purchase experience. We got the exact car we wanted at a very fair price. The dealership had the car ready and our sales guy, Chuck went way above and beyond. Helped set up Bluetooth and went through all the bells and whistles with us before we drove off. We highly recommend LeBrun.
Dean Wasson in Sales was very easy to work with, as well as being very knowledgable and helpful during my RAV4 purchase. No hassles ! I would recommend LeBrun Toyota to others.
The technician installed the dust cover at the time they said. In less then an hour. This was very appreciated as my schedule didn’t allow for an extended time out of office. They fit me in on short notice and got me out back on the job quickly. Excellent
Great experience. Great salesman Chuck Whiting. 3rd car bought from him. Honest presentation, knowledgable. 3rd Rav4..love the car. 8th Toyota. Would never buy any other brand.
Lebrun went above and beyond to make sure I was able to pick up my new RAV4 on time! Lots of gratitude to the whole team but especially to Austin who worked on his day off to make sure everyone went smoothly. Would not hesitate a moment to go back there again someday.
Easy on-line scheduling of service appt, easy indoor drop off of vehicle, helpful service staff. Service was quick and it was an overall good experience.
Shopping for a new car, but not in any hurry. Interfaced with dealer representatives 3 or 4 Times. Always given useful information but never pressured by anyone. This was a real plus for us. We knew the color and model we were looking for and salespeople did not try to steer us toward other options.
This is my 2nd LeBrun purchase. Both times weee an easy and helpful experience. I feel that I was offered a very fair price for my trade in and they found me the exact truck I wanted
LeBrun Toyota is always accommodating and professional. Their staff is helpful and friendly. I recommend coming to LeBrun Toyota!. Have a Merry Christmas and a Happy New Year!
I had two older vehicles that were paid off but was shelling out consistent repair bills. The team at LeBrun sat me down and went over all possible scenarios from trade ins to no trade ins and from new, used or not at all. They were honest and patient for the thousands of questions I probably asked. At the end, I was very happy with decision and now payments on something new and shiny instead of old and boring that I was paying on (repairs).
I could find a cheaper place for an oil change but I am trying to get a report with my local dealership. This is my fourth Toyota since 1981. Unfortunately I had a lapse of judgement and bought another brand once but that did not last long. I am pleased to be able to keep my purchase and service local. I’m sure there will be a time when we can get oil changes more competitive with other dealerships. My wife has been very happy with her Subaru and her dealership. I can’t convert her. Lol
Mr:Dean Wasson was very nice and is a good sales person.very please with him thank you for everything.and we continue be at lebrun Toyota.
Dean was a wonderful man to work with. Very knowledgeable, attentive, and upfront. I’ll recommend Dean and LeBrun Toyota to all my friends and family. I appreciate all he could do for me.
Service very good, able to answer questions completely , no pressure, and efficient . Austin our salesman was friendly customer oriented listened to our needs and matched us with the right highlander for us
This is the first time we have bought a car from Lebrun Toyota. Our Sales Consultant, Tyler Cretelle, was extremely courteous, enthusiastic, patient, and knowledgeable, We appreciated his willingness to negotiate a fair price for the new car that we are purchasing, a Yaris IA.. Initially the trade in value we were offered was unacceptable, but with a little back and forth Tyler was able to get us an offer we couldn't refuse. Tyler is a super salesman, and super nice too. Sincerely, John and Patricia Stocker
Great dealership and sales team. My experience so far with the service department has been great. I would recommend Lebrun Toyota to family and friends.
My visit was a good experience. Tyler C was very knowledge and helpful. I look forward to working with Tyler and thi dealership in the future.
This is the first Toyota and the first hybrid I have purchased. My salesman, Andy Lockwood was very knowledgeable, professional and made my car buying experience at LeBrun very pleasant. Thank you!
I bought my first car from LeBrun. The customer service was excellent. Thank you to Dean Wasson for his help in making it a great experience!
I have owned 4 Toyota's and the only salesman that I would see is Dean Wasson. He is very professional and goes out of he way to make sure that you are happy and satisfied. My children have also purchased 3 Toyota vehicles. We are a happy Toyota family. They have also seen Dean.
I have been a customer at labrun with Dean Wasson since 2005. I know I will always be treated with respect They are customer and service oriented
Looking to up grade what we have now We are interested in buying a 4Runner to replace our 2006 Ford Explorer Andy was very professional and was able to answer our questions.
Andy did a great job of helping us find and then purchase the vehicle that was right for us. Thanks, again for all your help.
Andy worked with me thru my process of choosing the right truck for me. In the end he worked with me to get what I asked for and explained the process along the way. Thank you.
A very helpful and enthusiastic car sales representative. Patient and encouraging drive testing experience. Best personalities of all the stops I made. Would recommend to others. Staff was friendly.
No pressure. Took lots of time to answer our questions and explain the options on the car. Thanks Kurt for helping us complete this transaction
I gave LeBrun a 5 star because I have been in many dealerships and everyone there was very friendly and helpful there. I was very pleased with my purchase.
Andy was very friendly and helpful. He made me and my family feel comfortable and was able to facilitate the buying process in a way that allowed us to feel comfortable with the result. He was clear regarding limitations and accommodating when possible.
My sales person was responsive and hurried to meet my requests. He and others at this dealer were friendly and polite. A reliable product reputation was enhanced by my experience there.
Normally I hate car shopping. Always worried that I’m not getting a good deal, someone’s going to be applying a lot of pressure to buy a car now,… This is the first time of been joyed buying a vehicle. Kurt was polite, pleasant, helpful and I hope I get an opportunity to work with him again – many years from now, as I tend to keep my cars a while !
I don’t like shopping for cars ! I think the process is too lengthy and drawn out . Some how ANDY calmed me down and got the job done. This is the 4th car I have purchased at lebrun and hope , considering my age, it won’t be my last ! I was amazed at the time ANDY spent with us explaining all the electronics on the rav 4 . We took it for a ride today and thoroughly enjoy our vehicle. Thank you Andy and thank you Lebrun Toyota . James Briggs
I was not sure about LeBrun Toyota, but my experience was very good. There was no pressure just a very good conversation about the highlander. All of my questions were answered. The first time I left a dealership and felt good about the decision to buy and Kurt was an excellent salesperson. Thank you!
Cannot say enough great things about Matt Casselbury @ Lebrun. He lets you shop at your pace, no pressure ever (no following you around lot) which is one thing all car buyers cherish, gave us as much info on vehicle as possible, multiple test drived, secured same low financing as our bank so we could take truck home sooner. Just a personable, reliable, educated sales associate who we recommend above all others. Top notch!
My wife and I have brought our vehicles to LeBrun for years. We purchased 2 Camrys from there prior to this year. This year we purchased 2 more vehicles and the experience for both was outstanding. We worked with Kurt, Kurt worked with the sales manager, Nick and Brandon helped us to wrap up the most recent purchase. This is a team of great people. Working with Dan in service has been the same outstanding experience over the years. Check out LeBrun for all of your vehicle needs!
Tyler Cretelle made this experience a breeze. I had a very specific 4Runner that I wanted and they came through and made the terms exactly what I was looking for. Other dealers in the area promised the moon, switched vehicles on me, pressured me, but Lebrun did none of the above. I was in a hurry, so they expedited all the paperwork and got me in and out in a flash. 10 out of 10 experience.
My experience at Lebrun Toyota could not have been any better. I worked with Tyler Cretelle in sales. Tyler impressed me in many ways. The usual headache of a process went so smooth thanks to not only him, but everyone that worked as a team at Lebrun. I recommend everyone to this honest, friendly dealership. You will not be disappointed!
I want to thank Tyler Cretelle (salesman) and Mr Lebrun They worked above and beyond my expectation making this new truck deal happen. They kept there promise on every thing we talked about before it was ordered and after it arrived.It truly was the best buying experience I've ever had in buying. A new truck. Thank You Tyler and mr Lebrun
Just the absolute best car buying experience I could have possibly asked for!! Matt at LeBrun was so incredible to work with! He made sure I was totally satisfied every step of the way. I never knew buying a car could be so easy and enjoyable! Thanks LeBrun!!!
My expierience at Lebrun was hassle-free and customer-friendly. I purchased a 4Runner TRD Pro while working with Andy Lockwood. The majorty of the deal was worked out over the phone as I reside in Pennsylvania. Andy and Lebrun were very accomodating and trustworthy during our "long-distance" relationship. Once in Canandaigua, all the verbal agreements were upheld and the transaction went smoothly! I left a very happy customer.
we have purchased 4 tundra trucks and each purchase has been treated fairly. each transaction went smoothly. staff is organized and can answer questions. the last two trucks had to be brought to dealership and they were found and available quickly. we have dealt with Lee Eddington on all purchases
I am very pleased with my purchase of my Toyota Prius. I had the privilege of working with a gentleman named Austin Keegan. He was very patient and knowledgeable when I asked my many, many questions. He even gave me tips on how to get the best MPG and what the features that were new to me meant. Again, thank you for having kind and well-informed staff! Very pleasant buying experience.
I buy a new vehicle every 3 - 4 years so I have dealt with a good share of dealers. My wife and I wanted another minivan (our 7th) and only considered Toyota and Honda. No local dealers so we have to go to Auburn (15 miles) or Canandaigua (25 miles). With only dealer experience in Auburn, I tried LeBrun Toyota, even though it's farther away. I have never had an easier buying experience - we purchased a Toyota Sienna, the top rated minivan. With the internet today, you can do some research and understand a range that you should be paying and ...
This was my first experience buying a car. I was extremely nervous and unsure about the whole process and I am not someone that knows much about cars. Matt Casselbury was the dealer that helped me from start to finish and made it an easy and worry free process. He knew I was stressed and remained patient, helpful, answered all my questions, and made feel comfortable through the whole process. I didn't feel pressured at all. Multiple other dealers as well as Mr. Lebrun, and Jeff Holtz came out to congratulate me on my car purchase and were so ...
I've purchased 10 or so new cars over my life, and I never had such a simple buying experience as I did with Matt. I called him told him what I wanted and the next night I went in signed only a few paper and drove off with my Scion IQ. Its been a couple days now and I love the car, but today Matt called me just to ask if everything was good. That was cool of him. Thanks Matt
I recently leased a 2016 Toyota Camry from LeBrun Toyota in Canandaigua, NY. My salesperson was Brandon. This was my first lease experience and I had no idea what was involved. Brandon took his time explaining how the leasing program works and answered the many questions I had with patience and understanding. I never felt rushed or pressured to close the deal. On the test drive Brandon explained every feature and of the technology, at times answering my same questions more than once! While going through this process, Brandon was honest and professional. He made me feel as comfortable as if ...
i recently leased a 2015 RAV 4 from LeBrun Toyota in Canandaigua, NY. Since this was my first lease and my first new vehicle in almost 10 years, I was a bit unfamiliar with the leasing experience and the technology advancements with Toyotas. But, Steve LeBrun and his staff educated me not only on the lease process, but also on all of the wonderful new technology that I just love! This was also my first SUV, so there was a bit of a learning curve and adjustment, but my salesperson, Dean, and the sales manager, Jeff, made the process easy to understand. I ...
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